FAQS

 

Keep it simple with our step by step how-to videos

Check out the tutorial videos at the bottom of the home screen or click "See all Tutorials" to view all videos on our games4eva channel. We aim to get step by step videos uploaded for all of our FAQS, however, you can also find typed answers to all questions on this page if the video is yet to be uploaded. Don't forget, you can always drop us a message via our social media platforms or email support@games4eva.com for further assistance, where we aim to respond to inquiries within 24hours.

 

 

How to create or edit a listing using a Mac, laptop or PC

*Login & click "Create a listing" (top right-hand corner of the home screen).

*Follow through & complete steps 1-6 entering information into the required fields.

*On step 6, click "Create a listing".

Your listing will now be sent over to our admin team which pending approval & review, will be live on the site usually within 24 - 48 hours.

(To "Edit" a listing, find the title on the database, click "Edit game" (underneath the game title) & follow through the exact same steps above required to "create a listing"). 

 

Very Important - Asterisked fields highlighted in red must be entered to send the game over for approval otherwise you will encounter error codes.

If you receive an error code display screen once you have clicked "Create Game", then a field is missing data somewhere so please go back & re-enter the required information.

Whilst some fields are not asterisked, (ie serial number, EAN barcode, Youtube link etc) if you have this information & can enter it, please do so. We want games4eva to become the most informative, accurate & reliable source of gaming information on the web & with your input & knowledge, we can achieve this.

 

 

Creating or editing a game listing using a smartphone or tablet device

Follow the exact same procedure as above (how to create or edit a listing using a laptop Mac or PC"), only when at the point of uploading the game cover image, make sure you have your smartphone or tablet in an upright vertical position (also known as portrait mode) otherwise the "Choose File" button will not display & you will be unable to upload a game image.

 

 

How to add a youtube video or youtube link to a game listing

*Search for the game on the database & click "Edit game".

*On the "Step 1 General" page, scroll down to the "Youtube Link" field & copy & paste the Youtube URL link into this box.

*Click on the "Final Age rating" tab & click "Update game".

This will now be sent over for approval to the games4eva admin team & once verified, should be live on the site within 24-48 hours.

Please make sure to affiliate yourself with legal requirements in regard to uploading video & artwork content whilst using games4eva. This is the users responsibility & more information can be found in the "Copyright" section of the FAQS as well as in our "Terms & Conditions".

 

 

I want to list my game for sale but the artwork is different to the release in the database - is this ok?

No - the release you sell must have the EXACT same game artwork as listed in the database. If it is different, then a new listing will need to be created to sell this game. (A good example could be a game that is released in Europe & in the UK - the game may look similar but it will have different artwork & catalog numbers, etc, hence a new listing is required).

In order to do this, you will need to "create a new listing". (Check out our youtube tutorial video or follow the steps listed at the top of this FAQ). 

 

 

How to search for games on the database.

Video games can be searched on the games4eva database by one of two methods:

*Typing the name of the game you are looking for into the search bar or alternatively,

*Browsing titles using the "Search Database" button & applying filters, eg - Genre - Platform - Year of release etc. (This can be very helpful in trying to simplify your search, for example, searching for "Call of Duty" will pull up ALOT of results, however, if you wanted to narrow down the search to say PS2 titles, by clicking the filter "Playstation 2", this will help improve your search results).

 

 

How to use the "My Collection" feature

This is a fantastic tool that allows you to track, catalog & alphabetize your entire video game collection. Games4eva is fully optimized to display on smartphones & tablets (as well as PC & Macs) so now you can keep track of your collection whilst on the move! Just follow these simple steps below -

*Find the game you want to add & click "Add game to my collection" (this can be found on the right-hand side of the game release page),

*Click "Create a crate" or "add to existing crate" (if you have already done this). (A crate is a platform subfolder),

*Click "My Collection" (at the top of the home screen) to view & keep track of your videogame collection!!

Repeat the above process to add as many games as you like & to delete titles, go into "My Collection" & click "Remove" - its that simple! Don't forget, if you cannot find your game listed on the database, then creating a listing is quick & easy - please refer to "How can I create a listing" at the top of the FAQS on how to do this.

 

 

What is a "Want list"?

Similar to My Collection, "Want List" is a fantastic feature designed for users that want to create a list of games for possible future purchases. (Maybe a forthcoming title yet to be released or perhaps that ultra-rare holy grail game that has eluded your collection for so long?) 

To do this, simply -

*Search for the game you want to add & click "Want Game" (this can be found on the righthand side of the game release screen),

*Click "Create a crate" or "add to existing crate" (again if you have already done this). (A crate is a platform subfolder),

*Once added, click "Want List" (on the home screen) to view your future purchases & must-have games!

To remove games from your "Want List", access your "Want List" & click "Remove" to delete games you no longer require & again don't forget, if the game you want is not listed on the database, then feel free to add it? Creating a listing is quick & easy, just refer to "How can I create a listing" at the top of the FAQS for info on how to do this.

 

 

My games4eva profile information is different to my paypal information, does this matter?

Yes, the games4eva data & information you provide containing your name, address & postcode must be exactly the same as on file with your PayPal account. This helps speed up the shipping process for sellers whilst eliminating the possibility of your order being shipped to an incorrect address. Please keep your information up to date especially in the event of moving address. It is the buyer’s responsibility to provide this correct information.

 

 

Do all sellers ship with tracking information?

No - not all shipments include tracking. If you want your order to be tracked or insured, please read the sellers shipping terms & conditions prior to placing the order & check to see if the seller offers this service.

 

 

Can games4eva locate my order that has not arrived yet? 

Games4eva is not able to assist in tracking lost shipments nor do we offer support for orders that are outside 90 days from purchase. Contact the seller via the "My orders" page if you do have any questions regarding the non-delivery of your purchase. We encourage buyers & sellers to always maintain good communication & If in any doubt the problem cannot be resolved, contact the transaction provider (PayPal) to file for a full refund & email support@games4eva.com so we can act accordingly.

 

 

Can games4vea refund me instead of the buyer?

Games4eva is not able to provide refunds for orders. Sellers are expected to work with buyers professionally and courteously to provide refunds in accordance with buyer’s rights. We encourage buyers to contact sellers through the " My Orders" page with a polite email stating their concerns about the item and asking the seller to provide a resolution. If the seller does not reply or a resolution cannot be met, please contact the payment method provider (PayPal) to claim a refund & contact support@games4eva.com so we can take appropriate action.

 

 

The buyer or seller is not responding to my messages, what can I do?

We expect users to respond to orders & messages generally within 24 hours, however, please allow up to 4 working days (to account for weekend closures & bank holidays etc). If the seller has not responded within this timeframe, please contact support@games4eva.com & we will help assist.

 

 

Can I combine multiple orders to save on shipping costs?

If a seller offers combined shipping costs, then this should be stated in their shipping terms & conditions. Savings on shipping costs will differ between sellers, however, you cannot currently combine orders from multiple sellers to combine shipping costs. (Add to Cart (future work in progress) coming soon amongst other things - we hear you :). 

 

 

The buyer is stating they have not received their order, what can I do?

It is the seller’s responsibility to ensure orders & purchases arrive with the buyer. If an order has not been received by the buyer & tracking information cannot be provided, it is the seller’s responsibility to refund the full amount including any postage fees to the original payment method (PayPal).

 

 

How can I block a user from contacting me through games4eva? 

If you do encounter problems with a user on the site that you wish to block for specific reasons, please contact support@games4eva.com to which we will respond, investigate & act accordingly. Games4eva does not condone any form of harassment, bullying or abuse and will impose serious action where necessary. 

 

 

Why did I receive a message, your account has been temporarily suspended?

Your games4eva account may have been suspended for various reasons as follows - 

*Failure to pay an overdue seller's fee invoice on your account,

*No response to buyers or sellers messages & customer orders that have been placed,

*Flagged up, inappropriate behavior whilst using the site,

If for any reason other than the above, you have received this message, please contact support@games4eva.com & we will look into this further. If you have received this message & would like for your account to be reinstated, contact support@games4eva.com & we will suggest how this can be achieved.

 

 

What is the Pegi age rating system?

Pegi stands for Pan European game information & is an age rating system designed to ensure that videogame content is clearly labeled according to age for the intended user. It was created to help inform parents about making decisions on buying suitable videogames for their children & is used in over 30 countries throughout Europe. Pegi rating definitions are as follows

PEGI 3
The content of games given this rating is considered suitable for all age groups. Some violence in a comical context (typically Bugs Bunny or Tom & Jerry cartoon-like forms of violence) is acceptable. The child should not be able to associate the character on the screen with real-life characters, they should be totally fantasy. The game should not contain any sounds or pictures that are likely to scare or frighten young children. No bad language should be heard.

PEGI 7
Any game that would normally be rated at 3 but contains some possibly frightening scenes or sounds may be considered suitable in this category. 

PEGI 12
Videogames that show violence of a slightly more graphic nature towards fantasy character and/or non-graphic violence towards human-looking characters or recognizable animals, as well as videogames that show nudity of a slightly more graphic nature would fall in this age category. Any bad language in this category must be mild and fall short of sexual expletives.

PEGI 16
This rating is applied once the depiction of violence (or sexual activity) reaches a stage that looks the same as would be expected in real life. More extreme bad language, the concept of the use of tobacco and drugs and the depiction of criminal activities can be the content of games that are rated 16.

PEGI 18
The adult classification is applied when the level of violence reaches a stage where it becomes a depiction of gross violence and/or includes elements of specific types of violence. Gross violence is the most difficult to define since it can be very subjective in many cases, but in general terms, it can be classed as the depictions of violence that would make the viewer feel a sense of revulsion

 

 

Copyright - uploading videos, game artwork & screenshots

Make sure to affiliate yourself with copyright law when uploading videos & game artwork/images on games4eva. For more information, please refer to the "Terms & Conditions" section on our site. 

 

 

Copyright infringement & unauthorized use 

In the unfortunate event that copyright laws have been violated with regard to a listing on games4eva, please contact support@games4eva.com with more information in regard to this claim & provide evidence of your copyright ownership. Pending this response, we will look into the claim & maintain an open line of communication. Once investigated & if copyright laws have been violated, we will proceed by notifying the user who uploaded this information, clarify & reiterate the terms & conditions of games4eva & remove the relevant copyright immediately. If the user continues to upload information that violates copyright law again, we will take the necessary action by removing & banning them with immediate effect. More information on this subject can also be found in our Terms & Conditions.

 

 

Encouraging sales outside of Games4eva 

Games4eva requires all sales & transactions to take place on the site & include violations such as

*Cancelling or refunding an order by encouraging the buyer to complete the transaction outside of games4eva,

*Using games4eva messages & social media to direct users to another online marketplace,

*Including comments, links & hyperlinks in sales listings to divert users away from games4eva,

*Agreeing to cancel or refund an order if the purchase is collected in person as opposed to being shipped.

Games4eva takes this very seriously & will issue warnings to users who neglect these terms, following which can include account restrictions & in continued cases a complete ban & account deletion. If you do come across a buyer or seller trying to encourage any of the above violations, please contact support@games4eva.com

 

 

Feedback

When leaving feedback, please be factual & refrain from using opinion. Feedback benefits both buyers & sellers whilst helping games4eva to develop. Please focus your comments on fact as opposed to opinion & note feedback can be left 90 days after the order date & will only be removed in exceptional circumstances in accordance with us.

 

 

Social media tips, advice & general good practice

*Post messages in the relative forum or group & do not go off-topic.

*Be polite & respect of one another's comments & opinions,

*Report inappropriate language & conduct to the immediate relevant social media company. Games4eva social media platforms are designed for users to engage, learn, discover & enjoy. Please bear this in mind at all times.

 

 

Database guidelines

When creating or editing a video game listing, here are some general rules & tips to follow

*Have the actual product in front of you so you can input accurate data,

*When creating a videogame listing for a forthcoming title, make sure you have factual information from a trustworthy reliable source,

*Refer to the FAQS section where you can find plenty of helpful information regarding the site,

*Use capital & small letters (& not just all capital letters or all small letters when typing),

*Please refrain from copying & pasting information from elsewhere. We want games4eva to become the number one marketplace for gamers worldwide, with accurate information & data where possible. We are committed to providing new features & constant improvement over time but to achieve this, we need to stand out. So be creative & descriptive with your information & re-wordings, just make sure you to stick to facts.

*If you cannot find an answer in the FAQS, remember you have the games4eva social media platforms where other users may be able to help or be of further assistance.